All orders are processed as soon as the payment is confirmed. Products on order are available within 10 to 14 days. If you're in Bali, your order will typically be sent out within this timeframe for a fee of 30,000 IDR. However, for shipments to Spain, expect an additional 8 days for delivery, with a shipping cost of 12.99€. This means that your order will generally be shipped within this time frame.

Exceptionally, there may be delays in processing time during Black Friday, Christmas or collection launches due to increased workload.

Please ensure that all details submitted are correct when placing an order; we are not responsible for incorrect/incomplete information such as name, shipping or billing address, postal code, telephone number, etc.

The courier is always responsible for delivering the package. If a package is deemed to be delivered by courier and has not been received by the customer, it is the customer's responsibility to proceed with the necessary methods to ensure that the goods are delivered correctly.