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faq

  • HOW MUCH DOES DELIVERY COST?

    Products on order are available within 10 to 14 days. If you're in Bali, your order will typically be sent out within this timeframe for a fee of 30,000 IDR. However, for shipments to Spain, expect an additional 8 days for delivery, with a shipping cost of 12.99€. This means that your order will generally be shipped within this time frame.

  • WHAT IS A PRE-ORDER ITEM?

    A Pre-order item is one that you order before we have it in our inventory. You may cancel until the time your order has been processed. To cancel, please email us at hello@itsaibrand.com.

  • CAN I CANCEL MY ORDER?

    Unfortunately, we cannot make changes to your order once your order has been received and processed. If you need to make any changes to your shipping address or cancel your order, please contact us at hello@itsaibrand.com within 5 hours of placing your order. We will not be able to make any changes beyond that period.

  • DO YOU SHIP INTERNATIONALLY

    No, we ship our products all over Bali, Spain and Australia at the moment.

  • HOW DO I TAKE CARE OF MY SWIMSUIT?

    Do not wring or iron. Hand wash with cold water separately for dark colour, using mild, gentle soap. Hang to dry with no direct sunshine. Do not bleach, dry clean or tumble dry.